At the bdew Receivables Management Congress 2025, Frank Baumgart, Senior Sales Manager at SUBITO GmbH, presented how modern software solutions and automated workflows deliver measurable efficiency gains in judicial dunning proceedings.
1. Digital Routines Instead of Manual Work
The presentation opened with a focus on the evolving use of digital assistants such as ChatGPT. Many attendees confirmed that they now use AI-powered tools with the same frequency as traditional search engines. The reason is straightforward: convenience and efficiency – and these two factors are equally decisive in receivables management.
2. Efficiency in Focus: Debito and Collecto
Using the solutions Debito and Collecto, SUBITO demonstrated in a practical context how processes can be optimised through automated workflows:
- Digital debtor files instead of paper mountains
- Automated dispatch of the "final reminder" prior to the dunning order
- Workflow-based submission of dunning order applications
- System-driven deadline monitoring, including notifications to case handlers
- Automatic plausibility and completeness checks on applications
- Seamless integration with the electronic citizen and organisation mailbox (eBO)
The result: measurable time and resource savings, fewer manual interventions, and efficiency gains of up to 20%!
3. Future-Proof Communication via the eBO
A further highlight was the future-oriented communication via the electronic citizen and organisation mailbox (eBO). By connecting to the eBO, documents can be received and dispatched in an automated and legally secure manner.
Automated file assignment eliminates time-consuming manual allocation tasks.
This not only streamlines incoming and outgoing correspondence, but also creates transparency and full traceability throughout the entire dunning process.
4. Live Demonstrations and Exchange
At the SUBITO stand, many attendees took the opportunity to experience the software live alongside Frank Baumgart and his colleague Jörg Gurzawski. One thing became clear: small automation steps have a significant impact – both in day-to-day operations and in the strategic direction of receivables management.
5. Conclusion
The response from attendees spoke for itself: automation, AI-driven processes, and digital interfaces such as the eBO are not a vision for the future – they are already a decisive competitive factor in receivables management today.
SUBITO extends its sincere thanks to the organiser, EW Medien und Kongresse GmbH, for the outstanding event management. And one thing is certain: we will be back in 2026!
Would you like to find out more about Debito or Collecto and the possibilities of automated receivables management? We look forward to hearing from you.